I want to thank Lisa Pleasant who assisted me today to help me understand a form I received from my homeowner's insurance company. I know it's not easy having to speak to and help frustrated customers all day long. But Lisa was patient, friendly, and informative. Not being treated like an idiot goes a long way! Kudos to First Florida Insurance for hiring a stellar employee. She is what keeps customers coming back. :)
Owner reply: Thank you so much, Norma, for the review! Lisa was very happy to help you and said you were very understanding and very kind. We’re so proud to have Lisa on our team. :0)
